Hotel guests ‘fined’ after leaving bad review on TripAdvisor – – Our News, Your Views

Hotel guests ‘fined’ after leaving bad review on TripAdvisor



Tony and Jan Jenkinson, from Whitehaven, UK, stayed from one night at the Broadway hotel in Blackpool.

Dissatisfied with their stay, they posted a negative review on TripAdvisor, referring to the premises as a ‘rotten, stinking hovel’.

Shortly afterwards, they noticed that £100 had been debited from their credit card. When they contacted the hotel to query this surcharge, they were explained that the owners have a ‘no negative review’ policy on their Terms and Conditions, and that every such review is punished by a £100 charge.

The couple contacted Trading Standards, and the issue will now be investigated. A spokesman for the hotel said that he wasn’t aware of any such policy.

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