The letter is dated November 4, merely three days after over one hundred thousand people took to the streets to protest against water charges nationwide.
He continues by saying: “At the outset I would like to apologise to you for the shortcomings in relation to the level of service Irish Water has provided to you.”
“I acknowledge that this has fallen well below the standards of service that you expect, or that we have set ourselves.”
At this stage, it would appear that anything coming out of Irish Water matters little to the people of Ireland. The water charges, and the company in charge of managing them, must be scrapped with immediate effect.