Ulster Bank working to restore full funcionality after latest glitch affects payments and direct debits – TheLiberal.ie – Our News, Your Views

Ulster Bank working to restore full funcionality after latest glitch affects payments and direct debits




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Ulster Bank is once again in the firing line due to another operational problem which has affected payments being credited into accounts and direct debits being debited.

A spokesman for the insitution said that an “overnight process” caused an issue whereby customers of NatWest, Royal Bank of Scotland, Ulster Bank and private bank accounts had not seen credits or direct debits applied to their accounts.

The spokesman said that “We are working flat out to get these payments updated for our customers no later than Saturday and we apologise for the inconvenience caused.

“To any customers concerned about the implications of this issue we advise them to get in touch with our call centres or come into a branch where our staff will be ready to help.

“We will ensure no customers are left out of pocket as a result of this issue.”

This is the latest outage to hit Ulster Bank. Last November, the financial institution was fined £56m due to a computer problem back in 2012 which caused more than 6.5m customers to miss payments for nearly three weeks.

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