Individuals who have recently obtained an Irish passport are being informed that the document might not be entirely compliant owing to a technical glitch, reports RTE.
A total of 12,904 passports issued between 23 December 2025 and 6 January may not be fully compliant with Border Control regulations or eGates, due to a problem with a software update, according to the Passport Office, reports RTE.
Anyone who received a passport within the affected period does not need to reapply for a new one, but will be re-issued with one.
The office said that a new passport will be issued “within a maximum of ten working days”.
The Department of Foreign Affairs has said that border authorities worldwide have been notified about the issue, reports RTE.
In a statement, it said that the “Passport Service sincerely regrets this issue and apologises to affected citizens for the inconvenience caused”.
People who recently received a passport are advised to check the date of issue.
The Passport Service has said that it has emailed affected customers, reports RTE.
Those impacted have been advised to return their passport book and/or card to:
Passport Return – Customer Care
Passport Service
42-47 Lower Mount St
Dublin 2 – D02 TN83
Ireland
The Passport Office has said that anyone travelling imminently should contact their Customer Services Team on [email protected] or 016131780 (+35316131780 from overseas), reports RTE.
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