Revolut stated that in-app calls, a new security feature designed to assist users in identifying impersonation schemes, will be made available to individual users in Ireland, reports Breaking News.
The tool will also make communication between customer service and Revolut clients safer and more dependable, according to the European-licensed bank, which has over 3 million users in Ireland.
The security of a victim’s money is compromised when a fraudster poses as their bank, a government agency, or a reliable individual in order to persuade them to transmit money or divulge private information, reports Breaking News.
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Due to the severe emotional and financial effects that these scams may have on victims, Revolut has been testing and developing in-app calls for several months in order to create a feature that fraudsters are unable to imitate.
It provides a safe way to contact Revolut Customer Support by calling them straight from the Revolut app.
Revolut’s head of financial crime, Woody Malouf, said: “Impersonation scams can be a major hazard for many consumers. We know that the most effective way to stop a scam is to break the spell as fast as possible, before any money has been transferred. That’s why we are providing for our customers innovative solutions that help them uncover a scam quickly,” reports Breaking News.
“The vast majority of our calls to individuals will be through our app, so if you receive an unplanned call regarding your personal account from somebody claiming to be Revolut, put the phone down and check through the app that they are who they say they are. Speaking to someone through our app means customers can be 100% sure they are talking to Revolut and not a fraudster,” reports Breaking News.
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