Ryanair and Aer Lingus have ranked at the bottom of a customer satisfaction survey for airlines, with Ryanair dismissing the results by saying that its passengers “don’t pay any attention to these made-up, manufactured surveys or their fake results.”
Aer Lingus was rated the worst for long-haul flights, while Ryanair finished last in the short-haul category, according to the survey conducted by *Which?* Magazine, reports Breaking News.
For short-haul flights, Jet2 came out on top, while Singapore Airlines was ranked the best for long-haul travel by customers.
Ryanair received a score of just 55 percent, with two stars out of five for its booking process, boarding, customer service, and cabin environment. The airline earned only one star for seat comfort, *The Irish Times* reported, reports Breaking News.
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In response, Ryanair issued a statement saying: “Neither we nor our 208 million passengers care about these made-up, manufactured surveys or their fake results.”
The airline continued, emphasizing that every passenger has a choice, and in 2022, 208 million customers chose Ryanair, while no one paid attention to *Which?*’s surveys, reports Breaking News.
Ryanair earned three stars for value for money, but still lagged behind other short-haul carriers like Lufthansa, TUI, and Aer Lingus.
Aer Lingus, with a score of 71 percent in the short-haul category, finished somewhere in the middle of the rankings, reports Breaking News.
Jet2 performed well in terms of reliability, cancelling fewer flights at the last minute compared to many competitors, and earned four stars for booking, customer service, and value for money.
Aer Lingus’s long-haul division scored 65 percent, earning only two stars for seat comfort and cabin environment—key areas for long flights, reports Breaking News.
However, it did receive three stars in categories such as value for money, customer service, booking, boarding, and food and drink, reports Breaking News.
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